FAQ
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to send us an e-mail.
Please allow us up to 10 working days in order to process a refund after receiving your return. If you have any questions about this, do not hesitate to reach out to us!
Frequently asked questions
1. What is the minimum order amount?
RubyGator does not require you to order for atleast a certain amount, any order is welcome!
2. How much is shipping and how long will it take for the order to arrive at my door?
We aim to ship an order within 24 hours of placing the order and provide a tracking number so that you can follow your order.
Shipping costs can vary depending on which country the order has to be shipped to. Weight can also make it more expensive to ship. For more information on this, check out our Shipping Policy
3. Does RubyGator offer any discount codes?
We often have ongoing deals! To stay up to date to our most recent discounts & promotions, follow us on our socials, and subscribe to our newsletter (We won't spam you!).
4. I have encountered a bug, how do I report this?
We always appreciate it when customers reach out to us about potential bugs or security risks, Reach out to us through our contact page, and we will get back to you soon!
5. I am experiencing an issue with my order what do I do?
Simply send us a message! Check out our Refund Policy for more information. Customer satisfaction is our priority, we will try and do anything to come up with a good solution!
6. Is it possible to become a reseller?
Yes!
We would love to work with resellers. Send us a message through the contact form, let's start arranging!
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