Need help?
If you have any questions, please send us an email or WhatsApp message using one of the buttons below.
If you have any questions about a return, we would like to point out the average processing time of up to 10 days.
We aim for a response time of maximum 4 hours during office hours
Frequently Asked Questions
1. What is the minimum order amount at RubyGator?
We do not have a minimum order amount.
2. How much does shipping cost and how long does it take?
We aim to ship every order that does not contain pre-orders within 24 hours. In most cases you will have a shipping confirmation with Track & Trace code within a few hours, and the package will be delivered within 1-2 business days.
Shipping costs depend on a number of factors. The weight, size, and destination of the package. However, if you order items over €250, shipping will be free (Within the Netherlands). More information can be found in the Shipping Policy
3. Does RubyGator offer discount codes?
RubyGator has new offers every week, you can find them on the page: Offers (CLICK!)
In addition, we offer new customers a 10% discount on all accessories when they sign up for the newsletter.
RubyGator also has collaborations with a number of partners, these partners occasionally give away nice discounts!
4. I have encountered an error on the website, how do I report this?
We would greatly appreciate it if you could let us know, send us an email or a WhatsApp message and we will get back to you soon.
Question about an order
1. I want to add something to my order or combine my orders
Of course it is possible that you forget to order something, send us a message and we can add it to your order afterwards (if not yet shipped), the remaining amount will be handled by means of a payment request.
2. I have a problem with my order, what should I do?
If you have a question about your order, it is best to use one of the buttons in the left box of this page, Choose from sending an email or WhatsApp!
3. Cancel pre-order
You may have placed a pre-order but are no longer interested in the product or would like to exchange the product for another product.
Exchanging pre-order products for products in stock is free of charge.
If you wish to cancel a pre-order, and this is 2 weeks after placing the order, we will deduct 10% cancellation fee from your refund*
*Unless otherwise agreed.
4. Kan ik mijn bestelling direct afhalen?
Helaas is dit niet altijd mogelijk. Onze voorraad ligt in een opslagbox. Hier zijn wij 1x per dag aanwezig om alle orders in te pakken, wanneer er een bestelling voor afhalen wordt geplaatst nemen wij deze mee. Daarom vragen wij u om een afhaal afspraak te maken via WhatsApp
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Products in the range
Every product at a competitive price!
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More than 100 satisfied customers
We put a smile on the customer's face!
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5⭐ reviews
More than 20 customers have already left a 5 star review on TrustPilot & JudgeMe!